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Privacy Policy

Privacy Policy
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Herecomesthesunsolar.com.au. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information

We use the information we collect in various ways, including to:

Log Files

Herecomesthesunsolar.com.au follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Herecomesthesunsolar.com.au uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Herecomesthesunsolar.com.au.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Herecomesthesunsolar.com.au, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Herecomesthesunsolar.com.au has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Herecomesthesunsolar.com.au’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Herecomesthesunsolar.com.au does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Yes – for your system to run efficiently and safely, a little general maintenance is necessary. Thankfully, though, the biggest culprit is simply dust, muck and debris – with lowered performance the main downside of letting your cleaning regimen slip.

Basically, treat your solar system like all the rest of your electrical gear – although a particularly expensive and important one. Bear in mind that each brand and technology type will have specific maintenance instructions, routines and schedules, so the best people to ask are actually your specific installer or retailer. Here’s some further information about solar panel maintenance. Oh, and read the paperwork – and keep those warranties in a safe place!

Because a lot of people simply won’t or can’t get on their roof, professional solar panel cleaning is common. But also bear in mind that turning your system off completely, and then working on a rooftop with semi-live electrical systems, is even a lot more difficult than it sounds, so you’re always safest to get Here Comes the Sun professional to do your cleaning and inspection routines.

While ensuring those solar panels are nice and clean is crucial for their performance and longevity, there’s more to your maintenance schedule than that. Your panels also need to remain secure, defect-free, with no corrosion, damage or deterioration. Vents should be clear of debris, switches checked, wiring double-checked, fittings secure, inverter error codes cleared, and so on.

Just as for gutter cleaning you can clean solar panels yourself, but specific to solar panels is the warranty factor. To stop the chance of voiding your warranty as well as the inherent risks of climbing up on your roofs choose and use the professionals who are fully insured and qualified to do the job right the first time, and most importantly with the specific equipment to ensure damage is not created as a result of the cleaning itself.

Like the windscreen of your car and how effective that is, rain only washes so much off the surface. Unlike the car windscreen, solar panels do not have velocity, or a curved surface as a dirt peeling factor to limit their build up. “Here comes the Sun”
recommend cleaning at least once every six months and on an as needed basis. This is subjective to you the owner and your individual needs, the environment and other factors that make your solar panels their position and your requirements which make them unique to you. Solar panel efficiency is directly linked to how the cells beneath the surface are covered or obscured, for example how dirty the panel surface becomes and this depends on various factors such as; 1) location of solar panels and environmental factors (e.g. sea air, exposure, bushfire season); 2) angle of placement of individual panels (affecting run off of water); 3) and obscurement factors, such as location on the roof itself, over hanging foliage and wildlife, including birds, pigeons’ nesting, bats and possums.

With solar panel systems paying your electricity each week, a dirty solar panel is less effective. Typically 5 – 10% less effective, that is money not going back to your pocket day in day out. Look at your bills before solar installations and savings you made initially and how they are today, then you decide.

We have a committed team who pride themselves on cleaning environmentally effective and right the first time every time. If we do not believe your solar panels require a clean, we do not clean them it is that simple. Furthermore, unlike alternatives out there we draw on our experience and expertise to ensure your solar panel warranties are not voided by not using high pressure cleans. Importantly, we ensure we leave the panels cleaner than we started not worse from cleaning by common tap or rainwater tank water. Our equipment is purpose built to clean streak free every time. Meaning you get maximum results after each and every clean.

Not always, every home is different talk to our experts and you decide. If you have pets, or locked areas our experts can work with you so that your clean can go on without you needing to watch your annual leave go down. All our solar panel cleaners have working at heights certification for your added peace of mind.

Your services mention working at heights, do I need a service like this and do I pay these qualifications?
The working at heights certification shows that the professionals are just that, professional. In other words, we adhere to and abide by safe working practices for both our staff, your premises and your peace of mind. Significantly, under Workplace Health and Safety (WHS) legislation, if you work even occasionally from your home you and/or your employer are liable for any contractors attending your house and risk severe financial penalties and/or imprisonment if you do not fulfill the requirement of the contractors as being legally safe to perform the task that you are paying them for. At “Here comes the Sun”, we absorb the training costs entirely to ensure the staff you receive are competent, knowledgeable, legislation compliant, safe and efficient. This saves you money in turn around to complete the job and limiting damage to your home, solar panels . We ensure our staff are trained because that is what we would expect and demand from professionals attending our properties.

Yes, we do offer services on weekends and public holidays. Customers like to watch the transformation of their home and to ensure any areas of concern are effectively addressed. Weekend and public holidays as a result tend to be more busy days so please book early to a cleaner and safer home!

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